Products:
1. Why choose Simply Play Dough?
We can’t stop little children from putting toys into their mouths, but we can make sure that their toys are safe for them. Our play dough is chemical-free and stands out from others due to its non toxic ingredients.
2. Is the dough edible?
No, our play dough is not intended to be eaten.
3. What is the shelf life of the dough?
The dough stores well in a cool, dark place for up to one year.
4. Is there an unscented option available?
No, every tub is scented. Take a sniff of our dough, and you'll never go back!
5. What is the best way to store the dough?
Please refer to our Dough Care guide for detailed instructions on how to store the dough properly.
6. Should I worry about allergies?
Please be warned that our dough contains wheat and may not be suitable for every child.
7. What is the recommended age for playing with dough?
Our dough is suitable for children aged 2 years and above. We also have a range of playdough with glitter, which is suitable for children aged 3 and above.
8. My dough is all dried up, what can I do about it?
If your dough has dried up, you can follow our rehydrating instructions to bring it back to a playable consistency.
9. Should I keep the dough refrigerated?
No, there's no need for refrigeration! Just make sure to keep it stored in a cool, dry place away from direct sunlight.
Orders and Deliveries:
1. Where do you deliver?
We currently deliver within Sri Lanka.
2. When can I expect to receive my order?
Standard deliveries will take 2-3 business days.
3. Why is my order late to arrive?
We always do our best to ensure timely delivery. However, certain circumstances, like bad weather, holidays, or inaccurate customer information, can affect the functionality of the delivery systems.
4. How can I inquire about my delivery?
For inquiries regarding deliveries, please contact us by sending an email to orders@simplyplaydough.com or sending us a text to +94773227783. We will respond to you as soon as possible.
5. What should I do if I have a question or need assistance?
If you have any questions or need assistance, please reach out to us by email at orders@simplyplaydough.com or send us a text to +94773227783. We are here to help and will respond to your queries promptly.
Payment and Returns Policy:
1. Can I cancel my order after making the payment?
Yes, you can cancel your order after making the payment, as long as it has not been dispatched yet. To cancel your order, please contact us by sending an email to admin@simplyplay.lk or call us at +94773227783.
2. What should I do if I want to cancel my order?
If you wish to cancel your order, please send an email regarding your cancellation to admin@simplyplay.lk or contact us by phone at +94773227783. Please make sure to reach out to us before your order has been shipped.
3. Can I cancel my order if it has already been shipped?
Unfortunately, orders that have already been shipped are not eligible for cancellation. Once the order has been dispatched, it cannot be canceled.
4. How long does it take to receive a refund for a canceled order?
If your order has been canceled, the refund will be processed within 3 business days. The amount will be refunded to your original method of payment.
5. What should I do if I receive a defective/faulty order?
In case you find any defect or fault in your order, please send us an email at admin@simplyplay.lk along with a picture of the defect. Our team will assist you as soon as possible and provide the necessary support.
6. Do you accept returns if there are no faults in the order?
No, we do not accept returns if there are no faults in your order. Returns are only accepted in the case of defects or faults. If you have any concerns about your order, please reach out to us with the necessary details and supporting evidence.